FAQ & Site Info
Terms of ServiceSHIPPING
We make every effort to ship items 24-48 hours following receipt of payment. Le Marrakech Store ships to your PayPal address, unless you specify otherwise! Please ensure that your PayPal account is accurate and up to date.
SHIPPING WITHIN CANADA
Shipments within Canada are sent via Canada Post standard mail as this is the most economical.
Orders shipped via Air will normally arrive within 2-5 business days from receipt of order.
You will be emailed a tracking number once your order has been shipped, allowing you to track your package progress and obtain a scheduled delivery date.
SHIPPING WITHIN US
Shipments to the U.S. are sent via Canada Post (most economical,) and should arrive within approx. 4-6 business days.
If you need your item in a shorter time, please let us know on the checkout process, an estimate of the cost of express shipping will be made available.
REFUNDS AND EXCHANGES
If the merchandise was damaged or defective at the time of delivery, damage claims must be reported within 24 hours. If you change your mind about the products you have purchased from us, If you are not satisfied with your purchase for whatever reason upon receiving it or if the merchandise is not what you ordered, return the merchandise for refund, simply ship us your purchase in its original packaging.
You have seven days to return an item.
Buyer is responsible for any fees associated with return shipping.
If you request a refund, the purchase price (excluding delivery charges) will be refunded to you using the original payment method once we have received the returned item back.